APPOINTMENTS

Cancellation & Missed Appointment Policy

If you are unable to attend your appointment, please cancel or reschedule via the Health Engine app or by calling the clinic directly. This allows us to offer the appointment to another patient who may need care.

Important: A $60.00 fee will apply if: you cancel with less than 2 hours’ notice OR you do not attend your appointment.

This policy applies to all patients, including Concession Card Holders and children under 16. Please be aware the missed appointment fee will need to be paid before any more appointments can be booked.